Terms and Conditions

Return Policy

Heart of Gold is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our Return and Exchange Policy.
Returns

  • Returns or exchanges not allowed on customized jewelry, special order watches, class rings and engraved items.
  • Returns and exchanges are permitted within 17 days from the purchase date for jewelry. Jewelry must be in good condition with all original certificates and accessories, as applicable, or up to $50 may be deducted from the refund/exchange for replacement cost of certificates and accessories or repairs.
  • Cash refunds are issued to original purchaser with original sales receipt.
  • Charge credits are issued to original purchaser on the account to which the item was charged.
  • Gift returns with receipt can only be exchanged or converted to a gift card.
  • All returns without a receipt can only be exchanged or converted to a gift card at current price, minus any current promotional discount.

Returns by Mail

  • If there is damage to an item upon delivery, call immediately 1 (201) 487-8511 for assistance.
  • Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
  • If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries
  • For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. Ship the return package to the address indicated on the packing slip:
Heart of Gold
The Jewelry Center
327 East State Route 4 Booth 39 
Paramus, New Jersey 07652
  • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
  • You can expect a refund within 20 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.